THE FOLLOWING TERMS AND CONDITIONS WILL APPLY IN ALL CIRCUMSTANCES WHEN WE HAVE BEEN INSTRUCTED TO MOVE A VEHICLE, WHETHER THAT BE A VERBAL OR WRITTEN INSTRUCTION AND WITH OR WITHOUT AN ORDER NUMBER.

OFFICE INBOUND AND OUTBOUND TELEPHONE CALLS

All calls to and from the PRO-Driver office are recorded for training purposes, clarity and for PRO-Driver to improve its service to you.

INSURANCE

Every car that we move or is in our charge is fully insured. Our Public Liability Insurance is £10,000000 and our Fully Comprehensive Cover is £1,000000. You can view these documents by clicking the links below.

LV Motor Insurance Public Liability Certificate Employer’s Liability Certificate

OUR DRIVERS

All of our drivers are handpicked and trained by prodriver. We do not use agency or temporary staff not associated with PRO-Driver.

WAITING TIME

Our drivers expect to be on site awaiting a collection no longer than 30 minutes. Waiting time is charged to the booking dealer at a rate of £12.50 + VAT per 30 minute wait after the initial 30 minutes. The charge is made due to the delay in the drivers time and the effect of the amount of scheduled jobs that the driver needs to complete.

DAMAGE IN TRANSIT

Like most motor trade insurance policies our insurance does not cover punctures, glass damage or damage from road debris. This is deemed to be no fault of PRO-Driver as the damage would occur whoever was in charge of the vehicle. If you would like to cover your movement against damage in transit please tell the office when booking the movement. Charge £3.00 Plus VAT

VEHICLE COLLECTION AND INSPECTION

When you instruct us to move a vehicle we also make a record of the exterior condition on a vehicle condition sheet which both parties sign. All of our drivers are trained to report on a vehicles cosmetic condition. If our driver has misreported on the condition sheet a physical defect to the vehicles exterior then the responsibility WILL be with PRO-Driver. If you require a more comprehensive full vehicle appraisal then please try our Silver Service Level or our Full Appraisal Gold Service Level

VEHICLE CONDITION REPORT

Our drivers/appraisers will ask you to sign a vehicle condition report on delivery of the vehicle to you. Once the vehicle has been inspected and the vehicle condition report has been signed by you or by a represenative of your company PRO-Driver will have no further liability and cannot be held liable for its condition or be responsible for any future claims as to its roadworthiness, mechanical or cosmetic condition.

VEHICLE CONDITION REPORT AND APPRAISAL SERVICES

PRO-Driver, its staff and employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. If the purchaser/buyer has requested a telephone appraisal (Silver/Gold service) it is the purchaser/buyers responsibility to ask the appraiser to check items that are standard or non standard items. The purchaser/buyer may ask our drivers to the check the V5, number of keys, and service books/histories. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature.

RECTIFICATION CHARGES

If it has been agreed that PRO-Driver has a responsibility to pay for any rectification, those charges must be supported by a bona fide invoice and be invoiced at cost price plus 10% On production of a bona fide invoice at cost price plus 10% your invoice will be paid within 7 days.

BREAKDOWN

Where breakdown cover has not been taken out and a breakdown occurs, £100.00 plus VAT or £1.60 a mile plus VAT, which ever is the higher, will be charged to get the vehicle to its onward destination. Any chargeable parts/lubricants required by the breakdown agent to ensure the onward movement for the job to be completed are chargeable to the booking dealer.

If you would like to cover your movement against breakdown charges, please inform the office when ordering the movement Charge £3.00 plus VAT

LATE ARRIVAL

Our drivers are trained to communicate the late arrival of a vehicle if it will not arrive within one hour of the agreed time. No responsibility is accepted by PRO-Driver for a late arrival. Whilst PRO-Driver plans all routes effectively unforeseen incidents (traffic, accidents, road closures etc.) can cause delays, PRO-Driver will endeavour to keep the Customer / Dealer fully informed of any delays in delivery

FUEL

In the event of the vehicle needing fuel, the driver will obtain an official receipt, photographed copies with the proof of delivery documents will be sent within one hour of the vehicle being delivered.

CANCELLATION DRIVEN MOVEMENT

Where a driver has been dispatched and a movement is cancelled by the either dealer/customer and not by PRO-Driver, an aborted movement charge will apply. Where an aborted movement physically occurs the original charge for the movement will apply.

CANCELLATION TRANSPORTED MOVEMENT

Where a transported movement is cancelled less than 24 hours prior to the booked date of the movement the full job cost will be charged.

PAYMENT OF INVOICES

If you are not an account holder you can pay for movements as you require them.  If you have an account with PRO-Driver our invoices are due no longer than 30 days after the job has been completed, jobs are invoiced by our system on the day they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number the invoice is still due on the due date.

COMPLAINTS PROCEDURE

We welcome you to register any dissatisfaction with our services using the link on this website. Please go to “Contact Us” at the top of the homepage and click the

“Dissatisfied with our Service?” tab. We will respond instantly with an acknowledgment of your complaint.